We offer a 10 day money back guarantee on most products. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 10 days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable and customer is responsible for return shipping. Please contact our service department so we can discuss your issue further and if needed, arrange for an RA# to return. 845-809-5347 x235 or support@iguitarworkshop.com