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Home > 13 PIn Synth FAQ's
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13pin Synth FAQ’s ( Roland, Axon)
What pickup setting do I use on the new GR-55?
I am having some strange pitch and tracking issues with my synth, how can I
find out what is causing the issue?
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What pickup setting do I use on the new GR-55?
If your guitar has an RMC piezo, you set your pickup type on the GR-55 to PIEZO R
RMC piezos have a gold element that the string sits on like the picture below.
You can see other types of RMC piezo examples on our RMC upgrade page
If your guitar has a Graphtech piezo, you set your pickup type on the GR-55 to PIEZO G
Graphtech piezos have a black saddles/elements that the string sits on like the picture below.
You can see other types of Graphtech piezo examples on our Graphtech upgrade page.
I am having some strange pitch and tracking issues with my synth, how can I
find out what is causing the issue?
We suggest you watch the Roland Product Support video for exact settings and set up instructions, see video below.
If you are still having difficulty, follow the steps below.
It is important to first determine what is causing your issue, ie; guitar, synth, other devices, etc.
There are few steps you can take to isolate.
We suggest you reset the factory default setting on your synth unit, sometimes this device can have a bad setting and alter pitch or have erroneous data stored that can cause tracking issues.
We suggest, if possible, to try another "known good" 13 pin guitar on your setup, to determine if it is the guitar of synth.
Do you still have the issue with a different guitar?
We suggest, if possible, try your iGuitar on a "known good" synth at your local music store to see if the issue follows the guitar.
Does it still fail or work properly?
We recommend these step so we can be 100% sure it is the guitar before it is sent to shop for repair.
Many times we receive a guitar back and it is fine, the problem was with the synth, a cable of something else within the setup.
In this case it would be subject to our normal $150 bench labor fee plus $50 return shipping (within the USA)
So again, we suggest you isolate and be sure it is the guitar before request to send ti in for repair.
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